Return & Refund Policy

Last updated: January 2026

At Kensley Stitch, we want you to feel confident about your purchase. If you are not satisfied, you may request a return under the conditions below.

1. Return Period

We offer a 30-day return policy.
You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unworn and unused

• Tags must still be attached

• The item must be in its original packaging

• Proof of purchase is required

2. How to Start a Return

To request a return, please contact us at:

support@kensleystitch.com

If your return is approved, we will provide detailed return instructions, including the correct return address.

Items sent back without prior approval will not be accepted.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Original shipping costs are non-refundable unless the return is due to our error.

4. Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@kensleystitch.com so we can review and resolve the issue promptly.

5. Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale

• Gift cards

If you are unsure whether your item qualifies, please contact us before requesting a return.

6. Exchanges

We offer exchanges for eligible items within 30 days of delivery.

To request an exchange, please contact us at support@kensleystitch.com with your order number and the item you would like to exchange.

Exchanges are accepted for items that are:

• Unworn and unused

• In original condition

• With tags attached

• In original packaging

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Once we receive and inspect the returned item, we will ship the replacement item based on availability. If the requested item is out of stock, we will offer a refund or store credit.

7. Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that banks and payment providers may require additional time to process refunds.

If more than 15 business days have passed since your refund approval, please contact us at support@kensleystitch.com