Privacy policy

Privacy Policy

Last updated: January 20, 2026

Kensley Stitch operates this website and online store under GMS, a registered company responsible for the management and operation of this brand. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website, make a purchase, or communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection and use of your personal information.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

• Contact information (name, billing address, shipping address, phone number, email address)
• Payment information (processed securely by third-party payment providers; we do not store full card details)
• Order and transaction data (items purchased, returned, exchanged)
• Customer communications (emails, support requests)
• Device and browsing information (IP address, browser type, device type, usage behavior)
• Marketing and analytics data collected via cookies and tracking technologies

2. How We Collect Information

We collect information:

• Directly from you when you place an order or contact us
• Automatically through cookies and similar technologies
• From trusted service providers that help operate our store

3. How We Use Your Information

We use personal information to:

• Process and fulfill orders
• Manage payments and refunds
• Provide customer support
• Improve website functionality and performance
• Prevent fraud and enhance security
• Comply with legal obligations
• Deliver relevant advertising and marketing (where permitted by law)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our store, analyze website performance, and deliver advertising.

These may include:

• Google Analytics
• Google Ads tracking
• Shopify analytics
• Meta (Facebook) advertising tools

You may control cookies through your browser settings.

5. Sharing of Personal Information

We only share personal information when necessary, including with:

• Shopify (our e-commerce platform provider)
• Payment processors
• Shipping and fulfillment partners
• Analytics and marketing providers
• Legal authorities when required by law

We do not sell your personal information.

6. Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information to operate and improve its services. Your information may be transferred and processed outside your country of residence.

More information:
https://www.shopify.com/legal/privacy/app-users

Privacy portal:
https://privacy.shopify.com/en