Frequently Asked Questions

1. Where do you ship from?

Orders are fulfilled through our logistics network and shipped from our US warehouse:

52-30 79th St
Elmhurst, NY 11373
United States

This allows us to provide reliable delivery across the United States.

2. How long does shipping take?

Orders are processed within 1–2 business days (Monday to Friday).

After processing, delivery typically takes 3–10 business days, depending on your location and carrier operations.

You will receive a tracking number once your order has been shipped.

3. What is your return policy?

We offer a 30-day return window starting from the date your order is delivered.

Items must be:

  • Unworn and unused

  • In original condition

  • With tags attached

  • In original packaging

For full details, please visit our Return & Refund Policy page.

4. Do you offer exchanges?

Yes. We accept exchanges within 30 days of delivery for eligible items.

If you would like to exchange an item, please contact us first at support@kensleystitch.com.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. How can I contact customer support?

Email: support@kensleystitch.com

Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM (Local Time)

We aim to respond within 24 hours.

6. Is Kensley Stitch a registered business?

Yes. Kensley Stitch operates as an online brand store under GMS, a registered company.

We maintain transparent policies, secure payment systems, and clearly listed business information to ensure a professional and reliable shopping experience.

7. Will I receive tracking information?

Yes. Once your order ships, you will receive an email with tracking details so you can monitor delivery.

8. What payment methods do you accept?

We accept secure payments through:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed securely using SSL encryption.

9. Can I change or cancel my order?

We begin processing orders quickly to ensure timely delivery.

If you need to make a change, please contact us immediately. Once an order has been processed or shipped, changes may no longer be possible.

10. Where can I find your policies?

You can find our full policies in the website footer: